Ramp to provide inclusive access

What are the business benefits of an access audit?

A potential customer visits your office but gets no further than the front door because she is a wheelchair user and your building isn’t accessible. An awkward apology is not how to start a business relationship, especially if you were… Continue Reading What are the business benefits of an access audit?

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11 million people in the UK (1 in 6) are Deaf or hearing impaired.

How your hotel can offer a safe, warm welcome for people with hearing loss

The fire alarm shrieks through the hotel in the middle of the night. Everyone is evacuated safely: except the profoundly deaf couple on the fourth floor, and several older guests who cannot hear sounds at a high frequency. Luckily for… Continue Reading How your hotel can offer a safe, warm welcome for people with hearing loss

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Could I carry a tea tray? Give me a break

Besides running Proudlock Associates, disability and inclusive design consultants I am a Non-Executive Director at Evenbreak. Below I explain why I joined the board of this social enterprise that backs talented disabled candidates that just need an even break. ‘Could you carry a tea… Continue Reading Could I carry a tea tray? Give me a break

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Resolve

Business “ill equipped” to deal with complaints from disabled customers

As the much publicised Paulley v First Group case reaches the Supreme Court this Wednesday, we’re delighted to be launching a unique, new service designed to help businesses better get to grips with complaints from disabled customers – full press… Continue Reading Business “ill equipped” to deal with complaints from disabled customers

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