11 million people in the UK (1 in 6) are Deaf or hearing impaired.

How your hotel can offer a safe, warm welcome for people with hearing loss

The fire alarm shrieks through the hotel in the middle of the night. Everyone is evacuated safely: except the profoundly deaf couple on the fourth floor, and several older guests who cannot hear sounds at a high frequency. Luckily for… Continue Reading How your hotel can offer a safe, warm welcome for people with hearing loss

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Could I carry a tea tray? Give me a break

Besides running Proudlock Associates, disability and inclusive design consultants I am a Non-Executive Director at Evenbreak. Below I explain why I joined the board of this social enterprise that backs talented disabled candidates that just need an even break. ‘Could you carry a tea… Continue Reading Could I carry a tea tray? Give me a break

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Business “ill equipped” to deal with complaints from disabled customers

As the much publicised Paulley v First Group case reaches the Supreme Court this Wednesday, we’re delighted to be launching a unique, new service designed to help businesses better get to grips with complaints from disabled customers – full press… Continue Reading Business “ill equipped” to deal with complaints from disabled customers

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Sailmakers Shopping Centre Changing Places

“Oh do I HAVE to?!” – on considering inclusive design

We love it when our clients win an award. In fact we’ve blogged about how to win an inclusion award in the past. We are passionate about ensuring architects and developers are up-to-date on best practice in inclusive design and that can mean… Continue Reading “Oh do I HAVE to?!” – on considering inclusive design

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