Disability and inclusive design consulting

Tracey Proudlock on January 18, 2017

Supreme Court decision on Doug Paulley v FirstGroup Plc

Commenting on today’s Supreme Court decision, disability and inclusive design consultant, Tracey Proudlock, herself a wheelchair user, said: “It’s hugely comforting that common sense has finally prevailed, though the case should never have got this far in the first place. The Equality Act is all about companies acting reasonably to...
Tracey Proudlock on January 3, 2017

Never say never to access for disabled people at the front door

One ‘Old Lady’ is back on trend as far as access for disabled people is concerned: wheelchair users can (finally) get into the Bank of England through the front door. This is thanks to an ingenious new lift, which combines function with a form that doesn’t detract from the aesthetics...
Tracey Proudlock on December 19, 2016

Inclusive design cheer after a strange year

We need a crystal ball rather than Christmas baubles to guess what impact the elections and events of 2016 will have on global economics and the world order. We’ve learnt anything can happen and, for many, that’s unsettling and alarming. So, I’ve decided to hand out the mince pies, be...
Tracey Proudlock on December 7, 2016

Top 5 questions to ask when choosing an access consultant

Inclusive design and access consultant Liam Proudlock answers five key questions to help make you become an access superhero. Continue Reading Top 5 questions to ask when choosing an access consultant...
Tracey Proudlock on November 30, 2016

What are the business benefits of an access audit?

A potential customer visits your office but gets no further than the front door because she is a wheelchair user and your building isn’t accessible. An awkward apology is not how to start a business relationship, especially if you were planning to reflect expertise and quality. You can avoid this...
Tracey Proudlock on November 21, 2016

How your hotel can offer a safe, warm welcome for people with hearing loss

The fire alarm shrieks through the hotel in the middle of the night. Everyone is evacuated safely: except the profoundly deaf couple on the fourth floor, and several older guests who cannot hear sounds at a high frequency. Luckily for them it was a false alarm, this time. People with...
Tracey Proudlock on November 3, 2016

Could I carry a tea tray? Give me a break

Besides running Proudlock Associates, disability and inclusive design consultants I am a Non-Executive Director at Evenbreak. Below I explain why I joined the board of this social enterprise that backs talented disabled candidates that just need an even break. ‘Could you carry a tea tray in your wheelchair?’ was one of the most memorable questions...
Tracey Proudlock on June 13, 2016

Business “ill equipped” to deal with complaints from disabled customers

As the much publicised Paulley v First Group case reaches the Supreme Court this Wednesday, we’re delighted to be launching a unique, new service designed to help businesses better get to grips with complaints from disabled customers – full press release below: Issue firmly back in spotlight as Supreme Court...