Your customers are your most important commodity. And with disabled people spending around £212 billion a year in the UK alone, you can’t afford to let them down, which means giving disabled customers the service they deserve.
By dealing with customer complaints quickly and effectively, you can learn from your mistakes and identify ways to improve services and boost customer satisfaction.
But resolving complaints from disabled customers can require a little more thought and energy – and this is where we can help you.
We’ll investigate situations where disabled customers complain they have been treated unfairly – for example if they feel they have been partly or wholly denied access to a service, or if they have been offered poor accessibility.
Our experienced disability and inclusion consultants reassure disabled customers that their complaint will be investigated thoroughly by someone who has personal experience of disability.
Our swift and effective solutions minimise your time and expenditure so that you don’t have to run up expensive legal costs and damage your reputation.
To find out more about Resolve, our Complaints Service, please email firstname.lastname@example.org or call 0845 130 1669 to speak to a consultant.